SmartIntelligence Negotiation Assistant brings real-time AI analysis into settlement conversations, helping attorneys identify relevant case information and respond to claims while negotiations are still underway.
Settlement Negotiations Move Fast
A settlement negotiation can cover a lot of ground in a short amount of time. An adjuster may question the extent of a client's injuries, point to an alleged gap in treatment, challenge a claimed loss, or raise another issue that requires an immediate response.
The information needed to answer may already be somewhere in the case file. But even an attorney who knows the case well may not remember every treatment date, medical record, note, or other detail while simultaneously listening, negotiating, and deciding what to say next.
SmartIntelligence™ Negotiation Assistant is designed to help bring that information into the conversation when it matters.
How Negotiation Assistant Works
Negotiation Assistant uses the same active AI listening capabilities that allow SmartIntelligence to analyze case-related conversations in real time.
During a negotiation call, SmartIntelligence creates a live transcript and analyzes the discussion as it happens. It can compare statements made during the conversation with information already available in the case and surface details that may be relevant to the attorney's response.
For example, an insurance adjuster might argue that the client failed to seek medical treatment after the accident. Negotiation Assistant may identify medical records in the case showing otherwise.
Or the adjuster might point to an alleged gap in treatment. SmartIntelligence can bring documented visits during that period to the attorney's attention while the issue is still being discussed.
Instead of relying entirely on memory or interrupting the negotiation to search through the file, the attorney has another source of case information working alongside them.
Address Inconsistencies While the Conversation Is Happening
Timing matters during negotiations. If the other side makes a statement that conflicts with the record, identifying the discrepancy after the call is useful. Identifying it during the call may be considerably more useful.
Negotiation Assistant can help attorneys recognize potential inconsistencies between what is being said and what is documented in SmartAdvocate. The attorney can then decide whether to address the issue immediately, ask a follow-up question, review the underlying information, or incorporate it into the broader negotiation strategy.
SmartIntelligence does not decide whether the adjuster's position is right or wrong, and it does not negotiate the case for the attorney. It provides relevant information for the attorney to evaluate and use as appropriate. That keeps the final judgment where it belongs: with the legal professional handling the negotiation.
Put Your Case File to Work During Negotiations
Law firms collect extensive case information, from medical records and treatment histories to damages information, correspondence, and notes. With SmartIntelligence built into SmartAdvocate, that information can become an active resource during settlement discussions. Negotiation Assistant helps attorneys surface relevant context without leaving the conversation to search the case file.
Traditionally, legal case management software has helped firms organize and retrieve that information. With SmartIntelligence built directly into SmartAdvocate, that case data can also become an active resource during important conversations.
Negotiation Assistant can analyze what is being said against information maintained in the case, helping attorneys access useful context without having to leave the conversation and manually hunt for it.
AI Assistance Without Giving Up Attorney Judgment
Successful settlement negotiations depend on experience, preparation, strategy, and an understanding of the individual case.
When an adjuster raises an issue, SmartIntelligence can help identify information that may matter. When a statement appears inconsistent with the case record, it can flag that discrepancy. And when the conversation moves quickly, the live transcript provides another way to follow what has been discussed.
The attorney remains responsible for deciding what information matters, how to respond, and where the negotiation goes next.
Bring SmartIntelligence Into Your Next Negotiation
Settlement negotiations require attorneys to listen, analyze, remember, and respond, often all at once. Negotiation Assistant adds the power of AI to that process by actively listening to the conversation and connecting it with information already available in SmartAdvocate.
SmartAdvocate's legal software gives firms a central place to manage their cases. SmartIntelligence takes that information a step further, helping attorneys put it to work while important conversations are happening.
Request a Demo to see how SmartIntelligence Negotiation Assistant can support more informed settlement negotiations.
