SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session
- Morning Sessions:
- Tuesday & Thursday, 10:00 - 11:00 AM EST
- Afternoon Sessions:
- Every day, Monday - Thursday, 3:00 - 4:00 PM EST
- Morning Sessions:
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
richard montaque
Smart Advocate has provided me with so many opportunities I cannot even count. A model service with a caring team.
Sofia Alvarez
I use Smart advocate daily. It is a complete platform, easy to use and very friendly for new users. I didn't have to spend much time training, in a couple of days I was already organizing my files. I no longer remember what it was like before using it. Highly recommended
Sofia Alvarez
Uso Smart advocate diariamente. Es una plataforma completa, facil de usar y muy amable para nuevos usuarios. No tuve que usar mucho tiempo en entrenamiento, en un par de dias ya estaba organizando mis archivos. Ya no recuerdo como era antes de usarla. Muy recomendada
SmartAdvocate was founded on the belief that law firms should spend their time serving clients, not managing software. Because we answer to the firms who use our platform, every decision we make is focused on building adaptable, accessible, and comprehensive case management technology that supports the real demands of legal practice. Today, our award-winning software is used by more than 20,000 legal professionals nationwide, from solo practitioners to Big Law and from private practice to municipalities.
