SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session (3PM Mon -Thurs )
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Jonah Telesca
SmartAdvocate has been great for our firm. It's been super easy to use and keeps everything organized in one place. I really like the notes feature. Definitely recommend it if youre looking to streamline your practice and stay on top of all the details!
Michelle Hall
SA has been great organizing and tracking my clients and cases. So much versatility with SmartAdvocate
Stephen T. Collins
"Support, support, support. You can actually get a person on the phone to assist and not have to use a chat box that takes 10 minutes for a response. They will also use email but with a quick response."
Our all-in-one system is loaded with features, capabilities, and reporting that other case management software systems don’t have. Join some of the top law firms using SmartAdvocate to make their firms more efficient and more profitable.