SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session (3PM Mon -Thurs )
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Kelli Knupp
Great legal case management program! Great "Notes" section to share regular information with other team members. I like that the notes can also be emailed when attached for instant notification to other team members, saving a separate e-mail. Being able to create folders within documents is helpful to stay organized and locate specific items. "Tools" function is great to search for another document example pertaining to what you may need for reference. If there is something you want to do, just review the training guide and it the solution is likely there.
Jonathan Ibarra
I have used several computing systems in handling cases. Smart Advocate is clearly the best option. Also, the system is updated and improved, and administrators are responsive to inquiries.
Geraldine Perez-Allen
I have been using Smart Advocate for about a decade now, and I must say its one of the moat complete platforms I've worked with.
Our all-in-one system is loaded with features, capabilities, and reporting that other case management software systems don’t have. Join some of the top law firms using SmartAdvocate to make their firms more efficient and more profitable.