SmartAdvocate Support

Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session (3PM Mon -Thurs )
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Geraldine Perez-Allen
I have been using Smart Advocate for about a decade now, and I must say its one of the moat complete platforms I've worked with.
jean echavarria (ALonelyFlashlight)
SmartAdvocate does more than I ever imagined could be done. It helps me move my cases and organize my day to day. I am so impressed by their support team and they offer a daily zoom with trainers.
Erin Miller-Carter
I love using the smart advocate program. It moves flawlessly, clients also love the portal. Everyone I know who uses smart advocate likes it as well.