SmartAdvocate Support
Contact Us
All SmartAdvocate users are to submit any issues or incidents to the firm’s Administrator. If your Admin is unable to resolve the matter, they can create a request in the SmartAdvocate Support Tracker.
A Team Member will be assigned to your ticket and will respond/begin troubleshooting the issue (usually within one business day) depending on the urgency of the issue that is being reported.
Need Help?
SmartAdvocate has many resources to help answer/learn/resolve the most frequently asked questions:
- Jump on a live Daily Office Hours session
- Morning Sessions:
- Tuesday & Thursday, 10:00 - 11:00 AM EST
- Afternoon Sessions:
- Every day, Monday - Thursday, 3:00 - 4:00 PM EST
- Morning Sessions:
- Visit our SmartAdvocate Knowledge Base
- View our Tip of the Week archive - Tip of the Week Archive
- Explore our extensive library of Training videos here - Training Videos
- Search for a topic in our User Manual - User Manual
- Use Page Help icon on any SA screen to learn on the spot
Kelli Knupp
Great legal case management program! Great "Notes" section to share regular information with other team members. I like that the notes can also be emailed when attached for instant notification to other team members, saving a separate e-mail. Being able to create folders within documents is helpful to stay organized and locate specific items. "Tools" function is great to search for another document example pertaining to what you may need for reference. If there is something you want to do, just review the training guide and it the solution is likely there.
Jenny Garcia
SmartAdvocate is so user friendly. I enjoy how it can be customized to meet our needs. We use it for multiple case types and even employee files and we love it. The reporting capabilities are also excellent. Highly recommend!
FKR
I have been using SA for a few months now and I am impressed by all of their functions and am looking forward to what they are working on. Their Document management, automations and customization are amazing. Their support team is phenomenal specially the our agent Hemily, she knows what we need without even saying it and is always available to help! Very pleased overall.
SmartAdvocate was founded on the belief that law firms should spend their time serving clients, not managing software. Because we answer to the firms who use our platform, every decision we make is focused on building adaptable, accessible, and comprehensive case management technology that supports the real demands of legal practice. Today, our award-winning software is used by more than 20,000 legal professionals nationwide, from solo practitioners to Big Law and from private practice to municipalities.
