SmartAdvocate Blog

Training Is the Key to Successful CMS Implementation

Training must be a key part of the case management system rollout. This requires nothing less than a top-down commitment.

Training must be a key part of the case management system rollout. This requires nothing less than a top-down commitment. Law firms committed to the successful implementation of new case management software need to understand that training—good, quality training—is mandatory for all employees who will use the system. This cannot be overstated. Training each staff member so that they know how to utilize the system to its fullest extent will pay rich dividends going forward in terms of time and efficiency. But, even more than that, it can be said that the success or failure of case management software implementation actually depends on training. Indeed, the lack of training is one of the key reasons why case management system implementations fail. That is so important, let’s repeat it: the lack of training is one of the key reasons why case management system implementations fail. Training must be a key part of the case management system rollout. This requires nothing less than a top-down commitment. We have heard how difficult it can be…

Law Firms Using Outdated Software Must Make Key Decisions Soon

Personal injury law firms still running Saga case management software on their desktops are cutting it close.

Personal injury law firms still running Saga case management software on their desktops are cutting it close. Personal injury law firms still running Saga case management software on their desktops are cutting it close. These firms have until April 2014 to choose a different software system. Aderant, the owner of Saga, has informed all Saga customers that the software system will reach its “end of life” next April, meaning Aderant will no longer support users of the Saga system in any capacity, including customer service. Law firms thinking they may be able to squeeze some extra life out of Saga should remember that the 32-bit version of Microsoft Windows XP won’t be supported after April 8, 2014, according to an official Microsoft announcement. This means Windows will no longer issue software updates, including the security updates that protect PCs from harmful viruses, spyware and malicious malware capable of pilfering sensitive information. Personal injury law firms still using Saga are in a difficult position; their only option is to find new…