Needles and TrialWorks Customers Dealing with System Outage Due to Ransomware Attack
SmartAdvocate® Offering Free Standard Conversion to Needles Customers
SmartAdvocate® Offering Free Standard Conversion to Needles Customers On October 13, 2019, Needles and TrialWorks were hit with a Ransomware attack. The corporate siblings were recently purchased by venture capital company Ridge Road Capital Partners. Ransomware is defined as “malware planted illegally in a computer or mobile device that disables its operation or access to its data until the owner or operator pays to regain control or access”.[1] While it appears the companies may have paid the ransom, their law firm customers have been slow to recover access to their critical client data. “The ripples of disruption from this incident made it impossible for lawyers to access the legal documents hosted on TrialWorks’ platform.”[2] Some customers remained without full access to their documents almost two weeks after the attack began.[3] Imagine your law firm without access to crucial client and firm data and documents for weeks! Consider the potential breaches of attorney – client confidentiality that could result from third-party access to your data! According to the…