Training Is the Key to Successful CMS Implementation
Training must be a key part of the case management system rollout. This requires nothing less than a top-down commitment.
Training must be a key part of the case management system rollout. This requires nothing less than a top-down commitment. Law firms committed to the successful implementation of new case management software need to understand that training—good, quality training—is mandatory for all employees who will use the system. This cannot be overstated. Training each staff member so that they know how to utilize the system to its fullest extent will pay rich dividends going forward in terms of time and efficiency. But, even more than that, it can be said that the success or failure of case management software implementation actually depends on training. Indeed, the lack of training is one of the key reasons why case management system implementations fail. That is so important, let’s repeat it: the lack of training is one of the key reasons why case management system implementations fail. Training must be a key part of the case management system rollout. This requires nothing less than a top-down commitment. We have heard how difficult it can be…